Support

Here you can find support and guidelines to all of our products.

Please visit productpages for software/manuals/quick start guides in PDF-format for Acrobat Reader.

Technical specifications etc. are also found on the productpages.

If you can not find help on this site, try our new support page: OPEN SUPPORT. In case you are unable to find what you are looking for there or on the productpage, you can create a support case below, so we can try to resolve your issues. Please remember to attach screenshots from your software if possible, as this gives us a better position to assist you.
Remember to visit the FAQ section (Frequently Asked Questions) to solve the problem, but if the problem remains, you can contact our hotline working days 10-14 on +45 45 651 655.

Get assistance

  • Read the manual and Quick Start Guide

  • Consult the FAQ section

  • Watch the installation videos

  • Create Support case

  • Go directly to the FAQ / Support – CLICK HERE

    – If this does not solve your problem then:

    Yes, I have read the manual, FAQ and watched the YouTube support videos.
    Create support case

    Create Support Case


    Complete the form below and create your support case.

    Confirm support process
     Yes, I have been through the FAQ and installation videos

    name (required)

    Your e-mail (required)

    Phone number

     SafeHome may contact me by phone

    Product

    Subject

    Attach Photo / file. If you want to send multiple images, you can assemble them into a Word document first


    Description of problem.

    How is the unit connected and what is sought as solution?

     

    SafeHome App for GSM Dialer/Controller and IP camera APPS for your cameras

    SafeHome Alarm APP for GSM Dialer/Controller
    SH_APPicon200x200        AppStore        Googleplay

    SafeHome SmartP2P APP P2P M-Serie & L-Serie IP cameras
            AppStore        Googleplay

    IPCloud for P2P HD IP camera IPROBOT3 & 391W
    Ipcloudicon200x200        AppStore        Googleplay

    Surveillance Pro for VGA IP camera 3815W & 601W
     Surveillanceproicon200x200         AppStore

    Network Camera Viewer for VGA IP camera 3815W & 601W
     Networkcameraviewericon200x200         Googleplay

    GMS Power Socket
    Networkcameraviewericon200x200         AppStore        Googleplay

     

    Watch support videos from the SafeHome Youtube channel on the productpages

    Wireless Alarmsystem – WS500S

    Wireless Internet Camera VGA Indoor 3815W

    Wireless Internet Camera VGA Outdoor 601W

    Wireless Internet Camera HD Indoor IPROBOT3

    Wireless Internet Camera HD Outdoor 391W

    Wireless Internet P2P Camera VGA Indoor L-Series

    Wireless Internet P2P Camera VGA Outdoor L-Series

    Wireless Internet P2P Camera HD Indoor M-Series

    Wireless Internet P2P Camera HD Outdoor M-Series

     

    Latest updates


    Download updatefiles for your SafeHome product here